Carolina Managed Print Services (CMPS) is your source for multi-function devices (copier/printer/fax/scan) at the University of North Carolina at Chapel Hill. Email uncmanagedprint@aux-services.unc.edu with any questions.

Attention: Microsoft Update Issue

There is an identified issue within the new Microsoft update KB4011626. Microsoft is aware of the issue and describes the update and problem in this January 9 support memo.

In short, all attachments are being stripped from forwarded emails. Some of our CMPS users have contacted us however this is not exclusive to those scanned from our Xerox devices. A recommendation if scanning to email using the Xerox MFD is users can add all the recipients at the time of scanning. That way everyone receives the document directly from the Xerox device. This prevents users from having to forward the document as an attachment from their Outlook.

View Microsoft’s solution to this update issue.

Attention: Xerox Firmware Update

A Xerox Multi-Functional Device in your area requires a firmware update to implement security patches and maintain optimal performance. If you oversee the use of more than one model of MDF, you will receive a separate announcement and schedule for each model.

The updates are remotely sent to the MFDs as an evening print job. For the device to receive the remote update packet, it must be on-line and “ready” (sleep mode is OK). When the update is complete, it performs a reboot.  The device should then return to the “ready” state and be available for regular use.

Several device users at each MFDs location will be visited by the Carolina Managed Print Services / Xerox team the day after the update to ensure the MFDs are working properly. Contact CMPS if you are experiencing any issues after the update at uncmanagedprint@aux-services.unc.edu .

Training and Support

Xerox provides helpful training, set-up, and maintenance documentation and videos for CMPS multi-function devices. Use your machine’s model number to determine which page of information is right for you.

If you experience difficulties with the above linked websites and need assistance with print driver downloads, please contact Julia Threewitts, 919-710-2649.

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